How do I reset my E2BN ID password ?

Teachers: Go to http://gas.services.e2bn.org and locate the lost or forgotten password link. An e-mail will be sent to you containing a reset link. This must be used within a limited time period.

Student: Student usernames and passwords are managed by your teachers.

How do I register additional teachers (non-UK School)?

Non-UK E2BN ID Schools - to register additional teachers to an existing school account.

Go to here: http://museumbox.e2bn.org/teachers/

Click the Register Your school link, then on the next page click the "Register and create an E2BN ID". On the next page select the CORRECT COUNTRY CODE and then click continue.

On the next page, before you enter any details, scroll down and locate the ZIP/Post code - enter the ZIP/Post code and then click the green continue button at the bottom of the school details page.

There should now be a pop-up box with details of an existing school. If there are multiple matching schools then use the drop-down to select the correct school. Click "Use Existing School"

Continue adding your personal details. You should receive a verification e-mail containing a link that you need to then click. The final stage is that we process your application and set the teacher account Active !

How do I register additional teachers (UK Schools)?

Before you start you need to know the DFE (Department for Education) code for you school.

Go to here: http://museumbox.e2bn.org/teachers . Click the Register Your school link , then on the next page click the "Register and create an E2BN ID". On the next page, select the correct LA.

On the next page enter DFE code and then click lookup DFE code.

There should now be a pop-up box that asks if the user wants to use the existing school. They should say yes to this then continue adding their personal details. They will receive a verification e-mail containing alink that they should click. The final stage is that we process theirapplication and set them Active !

Google Chrome Browser issues

Chrome uses a version of flash called "Pepper".This is proving to be a bit "buggy".It can be disabled and Chrome will then use the stable version of flash.

In the address bar, type chrome://plugins

On the right hand side of the screen there will be a + sign. Expand this and then look under Adobe flash. There should be two or more versions. Disable the one that contains the words PepperFlash.

Restart chrome.

Why are my Museum Boxes showing as empty? (cacheing issue)

When users view museum boxes from gallery or via administration of documents the box appears to load but is an empty shell.

This seems to a browser caching issue. You can try to improve things by changing these browser settings:

Internet Explorer - Tools, Internet Options, Browsing history settings:

Tick the button to check for new versions of web pages EVERY TIME

Firefox - type about:config into the address bar. Search for the browser_cache.check_doc_frequency - change from default (=3) to value 1

Videos don't seem to upload

The Video Upload feature in Museum Box works OK but needs some explanation - here's how to do it.

1. Open the "Videos" Icon at the bottom of the main creator screen.

2. Click on upload video , select video file from your device and upload.

NB: do NOT include the "#" character in the name of the video

3. You will get an on-screen message telling you that the video is being processed and that the Video will appear in the Videos Area shortly. CLOSE THIS MESSAGE - otherwise it will just stay on screen.

4. Now CLOSE the Videos dialogue completely.

5. Re-open the "Videos" icon. You video should be there now. It may take a while to appear depending on the size and file type. So you may need to wait and go back into the Videos area later on.

General issues with Uploading or Viewing

1. Make sure you have the latest version of you preferred browser

2. Check that you have the latest version of Flash installed.

Why can't I open any links or files ?

Links and files will only work in the following circumstances.

1. When a teacher is reviewing the box in their admin account

2. When a box has been approved and thus appears in the "gallery"

The gallery can be found at http://museumbox.e2bn.org - look for the Museum Boxes link at the top of the home page.


Last updated on 3rd September 2013 by Simon Bright